Welcome to Techsupport
SSScheduler for Mac

If you have run into trouble, start by checking out the FAQ, where we have answered the most common questions.

Workflow recommendations are described in the user manuals, linked below.

If neither the FAQ or the user manual helped, please contact us using the contact form below

FAQ

  • What are the minimum requirements for the SSScheduler?

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    There are no minimum requirements for the SSScheduler, but it works best on Mac computers with M1 chip and up.

    General, Hardware

  • When should I make updates to SSScheduler app and my operating system?

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    Always update the SSScheduler app whenever there is an update available, even if you are working on a production.

    Never update your operating system during a production unless you absolutely have to (for example if you need to buy a new computer with the latest operating system).

    General, Software updates

  • Is SSScheduler coming for Windows?

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    No.

    General

  • I forgot to turn off my subscription, can I get a refund?

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    Once a subscription starts, ScriptE Systems has no way to turn off an activation. Consequently, there are no refunds on active subscriptions.

    In some special instances, credits may be given towards future subscriptions. This is at the discretion of ScriptE Systems.

    Read more in our Subscription Policy

    Pricing & Subscriptions

  • How do I pause or cancel my subscription?

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    SSScheduler series subscriptions are managed through PayPal. Head to the PayPal and pause the subscription there.

    Pricing & Subscriptions

  • Can I change a card for my subscription?

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    Subscriptions are managed through the PayPal. Head to the PayPal and change the card there.

    Pricing & Subscriptions

  • The app crashes when I try to import a script!

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    All our applications are built to read and analyze each element type in the script. That means that the script needs to be properly formatted for the app to be able to read it. If it isn’s, the app will crash.

    If it crashes upon import, please double check that the script fulfills all these requirements or ask production for a version that:

    - Has scene numbers

    - Has locked pages

    - Has locked a-pages

    - Has no encryption

    - Has no watermarks

    - Is not a flattened PDF

    Additionally, the script needs to have been written in an industry standard software such as Final Draft, MovieMagic Screenwriter or FadeIn (exported as .fdx).

    If you are trying to import a PDF with one or more top pages before the actual script starts, you will need to enter information about which page the script starts on.

    Our applications do not support scripts written in CeltX or Studio Binder.

    Script Import & Revisions

  • What types of scripts can be imported?

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    - Properly formatted, unencrypted PDF scripts written in Final Draft and MovieMagic Screenwriter.

    - Properly formatted Final Draft scripts (with scene numbers and locked pages).

    - Properly formatted MM Screenwriter scripts (with scene numbers and locked pages).

    - Properly formatted FadeIn scripts (with scene numbers and locked pages, exported as .fdx).

    No matter the format, the script needs to:

    - Have scene numbers

    - Have locked pages

    - Have locked a-pages

    - Have no encryption

    - Have no watermarks

    - Not be flattened

    Script Import & Revisions, Department Head App, DH Costume App, DH Hair | Makeup App

  • System crash when trying to import a .mmsw from MovieMagic Screenwriter

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    MovieMagic Screenwriter has several save formats. ScriptE does not support the .mmsw format.

    Instead, ask production to send the script as .mmx instead.

    - The file also needs to

    - Have scene numbers

    - Have locked pages

    - Have locked a-pages

    - Have no encryption

    - Have no watermarks

    Script Import & Revisions, Department Head App, DH Costume App, DH Hair | Makeup App

  • Error message: "The script must have page numbers"

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    Sometimes when you try to import a script, you will get the following error message: “The script must have page numbers. Be sure to Lock the Pages under the Production menu in Final Draft before importing”.

    This means that the script that you have been given is not correctly formatted.

    To be able to import a script, the script needs to:

    - Have scene numbers

    - Have locked pages

    - Have locked a-pages

    - Have no encryption

    - Have no watermarks

    You must ask the script coordinator to go into the script editing software and LOCK PAGES, then LOCK A-PAGES and then SAVE the file before sending it to you. You will then be able to import the script.

    Script Import & Revisions, Error Message

Contact Tech Support

Did you not find the answer to your question in the FAQ or the manual? Submit your question here and someone will answer it as soon as possible.